How to Fix Netflix Error Code u7121-3202

When attempting to play a movie that has been downloaded from Netflix using their app, users sometimes get the Netflix error code u7121-3202. Oftentimes, the error also occurs while accessing Netflix on a computer running Windows 10 with the Universal Windows Platform (UWP) or when using Netflix in a web browser. In this post, we will go through the fixes that have proven successful for a significant number of individuals who have been impacted by Netflix Error Code u7121-3202. Take a look at the possible fixes that are provided below, and resolve the issue.

Netflix Error Code u7121-3202

How to Fix Netflix Error Code u7121-3202?

Follow the steps below to fix Netflix Error Code u7121-3202:

1. Start the troubleshooter for the Windows Store apps

If there is a problem with the settings of the Windows Store, it creates a conflict with the app. As a consequence, it causes the program to cease operating properly. It is recommended that you run the built-in troubleshooter for Windows Store on your Windows system to fix it. To do so, follow these steps:

  • Begin by pressing the Win key and the I key together on your keyboard to launch the Settings app.
  • To access other troubleshooting options, go to the Troubleshoot menu and choose Other troubleshooters.
  • Find the option that says Windows Store Apps, and next to it, choose the option that says Run.
  • First, let the procedure finish, and then check to see whether the troubleshooter was able to identify the problem and fix it.
  • After it is finished, you should restart your device and check to see whether the problem has been fixed.

Also, check out our guide to fix Netflix Error Code M7353-5101

2. Remove any recent Windows updates you might have installed

If you have just updated your device and are now seeing this issue, then there is a possibility that the issue is due to the most recent Windows update. In light of this, it is recommended to remove the most recent Windows update and then check to see whether the issue is resolved. In order to remove the most recent Windows update, follow the actions that are listed below:

  • Simply hit the Windows key and the letter I together to launch the Settings app.
  • Now, open Windows Update, click the Update History tab, and then click Uninstall Updates.
  • After that, when you right-click on the update that you want to delete, a context menu will appear.
  • From this menu, choose the uninstall option.
  • After the procedure has been completed, it is important to check and see whether the issue has been resolved.

3. Redownload the movie that is causing the problem

It is possible that the movie or file you are attempting to view on Netflix is the source of the problem. Thus, you should delete the file, then redownload it, and check to see whether this resolves the issue. In order to redownload the file, please follow the specified instructions:

  • Launch the Netflix app on your device.
  • Next, choose the “My downloads” option from the menu that’s now open.
  • After that, choose the file you wish to get rid of, click the pencil icon that is located in the top-right corner, and then delete the file.
  • The next step is to re-download the file and examine it to see whether or not the problem has been fixed.

Also, check out our selected list of 12 best free alternatives to Netflix with their reviews

4. Download the Netflix app again from the Microsoft Store and reinstall it

It is possible that a problem occurred during the installation process of the Netflix program, and as a result, this error is appearing on your device. In this situation, it is advised that the application be reinstalled. By uninstalling the application, corrupted files that may be the source of the issue are removed from the application’s storage space. In order to reinstall the program, please follow the instructions that are listed below:

  • To launch the Settings app, simultaneously hit the Windows and I keys on your keyboard.
  • After that, choose Apps from the menu, followed by Apps & Features.
  • Now, beneath the Netflix app, choose the Uninstall option and click the button.
  • The next step, after the procedure has been finished, is to access the Microsoft Store by selecting the search box and then searching for Netflix.
  • After that, choose the Get option to begin downloading Netflix.
  • When it is finished, you may start the application.


Above are the most common fixes for the Netflix error code U7121-3202. They are most likely to work and resolve the issue for you. But if you are still looking for further possible solutions, you can check out the Netflix Help Center. There, you’ll see a button labeled Start Live Chat that will initiate live support. Please leave your feedback or doubts in the empty comment area below. We’d love to assist you in whatever way we can.

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