McDonald’s App Not Working? Quick Fix

Is your McDonald’s App Not Working properly? Are you facing issues placing orders from your McDonald’s App? This issue is pretty common for first-time users or the ones with network issues. But worry not, we are here to help. You can go through this guide to find out how to fix McDonald’s App Not Working properly issues, no matter the cause. So, let’s get to it.

About McDonald’s: The Most Loved Fast Food Chain

A multinational chain of fast-food restaurants, McDonald’s has locations all over the globe. Along with offering several services, it also includes a mobile application that customers can utilize to place direct orders or take advantage of “special” discounts and use them at real restaurants. There have been multiple instances of the app not functioning as planned when it was first released. There are various variations of the problems (all of which cannot be described here; still, you can use these solutions):

  • The application cannot establish an internet connection.
  • Every time a user takes action or completes a transaction, they get the error notice “Something went wrong, please try again.”
  • Even when you are accurately inputting the information, an “Authentication needed” error message will appear.
  • We are having trouble processing your payment. Next time you make a purchase, kindly choose another mode of payment.
  • The McDonald’s app does not show any specials.
  • When doing any activity or just happening by chance, “Sorry, something went wrong.”

Because you will also be updating the application, make sure you have your McDonald’s login credentials.

Let’s find out how to fix Mcdonald’s app mobile ordering not working or How to fix McDonald’s app not working issues?

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What makes the McDonald’s application problematic?

Given that this software is for Android, there are a number of reasons why it could not function correctly. It can be a server-side issue or a problem on your end. After our careful examination of all of the user instances, the following were some of the frequent reasons:

  • Poor Connectivity: The app was not functioning because of the most frequent problem, which was a bad internet connection.
  • Server-side problems: About once a month, there are a few instances when the application is unable to download the data or complete a transaction as a result of server-side problems.
  • Bad application data: There are a number of situations in which the application data is damaged or rendered useless. The issue is often resolved by clearing the locally saved cache and data.
  • Installation files that are corrupt: Android applications are often poorly created and have corrupt installation files, particularly those that are tied to services like McDonald’s. Here, reinstalling works.
  • Inaccurate profile information: When you start up McDonald’s, it retrieves your profile information from your mobile storage. Over time, it could become tainted. All the modules are refreshed by just logging in.

How to fix McDonald’s app not working issues?

Way 1: Switch to LTE for the internet:

First things first, try testing a different internet connection. Most of the above problems are due to the application’s inability to connect to the internet correctly. It can also be because of a transmission interruption. Several use cases where people had trouble connecting to the internet or utilizing public WI-FI in businesses or hospitals came to our attention.

Switching the internet connection from Wi-Fi to a mobile connection was the most effective solution for issue diagnosis (LTE or 3G). Since mobile networks often support all sorts of traffic, you might use this situation to determine if the problem is with your application or the internet. Before continuing, make sure your mobile connection is active.

Way 2: Relogging into the application:

As previously indicated, there have been a number of cases when the app has not functioned properly. This is because the profile data has been corrupted. This is a pretty frequent problem that you can readily fix by completely logging out. By doing this, the whole logging module is refreshed, and everything is completely fetched from the servers.

  • When you move the left side of the screen to the right, the name of your profile will show at the top of the navigation bar.
  • At the bottom of the screen, there is a button that says “Log Out.” Click it now.
  • Your existing account will now no longer be available on the app, which will take a minute. It will display a login screen.
  • You can try logging in again after entering your credentials. Verify whether the problem is still there or not.

Way 3: Assessing Server Outrages:

In other instances, the application servers were not operating as intended. And were generating problems, which is another thing you might encounter. In other cases, McDonald’s recognized the issue formally and said that their top engineers were working on it. If an uproar is occurring, your only option is to wait. You can also check the company’s official Twitter account or numerous forums at

You could also try opening and using the McDonald’s app on a different mobile device. If everything works flawlessly there, your program may have a local issue. These outages are often due to scheduled maintenance. Or when there is a real problem and the server has broken down. The MTTR (Mean Time to Repair) is often measured in minutes and, at its most extreme, in a few hours. Once the servers are up and running, you may try launching the application again.

Way 4: Clearing Application Data:

Both application data and cache are types of data that each application saves in your local storage. Information is retrieved when needed from a cache, which serves as a temporary memory module. Your profile information and other stored preferences make up the data. Now, if any of the two is corrupt, there will be problems with properly starting the McDonald’s application. In this solution, we’ll clear both data to see if it works.

  • After finding the answer, you would need to log into the app once again.
  • Click on Apps in the Settings after it is open.
  • Pick McDonald’s out of the list. Click on Storage now.
  • You now have two choices: Clear Data and Clear Cache.
  • Select each option by clicking.
  • Launch the McDonald’s application once again and check whether the problem is still there or not.

Way 5: Reinstalling the application:

You can attempt reinstalling the McDonald’s app from scratch if none of the solutions mentioned above work. This will still work if your application is not current with the most recent build per the developers. The app in issue often stops functioning as intended when the application data itself gets corrupt. Nothing to be concerned about; a simple reinstall will take care of everything.

  • You should also note that under this option as well, you will need to log back into the app.
  • Hold down the McDonald’s application button. Once more choices become visible, choose Uninstall.
  • Go to the Play Store on your smartphone now and type “McDonald’s” in the top search box.
  • Open the application, then choose Install from the menu.
  • Launch the app once after installing it to check whether the problem is okay or not.

MCDonald’s App Mobile Ordering not Working

If your Mcdonald’s app mobile ordering not working properly, here’s what you can do to fix it.

Restart the app

You can restart the app after force closing it. If your Mcdonald’s app mobile ordering not working properly, the first thing that you should do is force close your app from the settings of your device. This will most likely solve your issue. If it doesn’t, you can follow the next step below.

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 Reinstall the Mcdonald’s app

You can reinstall the Mcdonald’s app if restarting the app doesn’t work properly: If option 1 didn’t work for you, you most likely should reinstall the Mcdonald’s app after uninstalling it. This will help restart the app from starting and fix the mcdonald’s app mobile ordering not working properly issue for you.

Restart your Device

You can restart your device if the above-mentioned steps don’t work. You tried both of the steps above but nothing worked, now you should try to restart your device to fix the issue. Restarting your device will lead to re-initiating of all the files and apps which will most probably solve your problem.

McDonald’s app

Contact Mcdonald’s Customer Care Executives

You can contact Mcdonald’s customer care executives and ask them to solve your issue. At last, if nothing from the above works, you should contact Mcdonald’s customer care executives and explain the issue to them. They will help you with everything possible.

You can follow the above-mentioned steps if your Mcdonald’s app mobile ordering not working properly. The last step is always to contact customer support if everything else fails.

McDonald’s app

Place your order through a hotline or website

You may try the conventional hotline if the application is still not functioning and you still want to order meals for delivery. You can search for the hotline in your area or go to the McDelivery website and choose your nation. Also, you can view the whole menu and place home delivery orders after you connect to your account from that location. Make sure to explain that your application isn’t functioning when you phone the helpline. Perhaps the customer service team can help you correctly debug the application.

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So, that was all about McDonald’s app, its various issues such as Mcdonald’s app mobile ordering not working and how to fix them, in case McDonald’s app Not Working. We hope that you will find these McDonald’s app tips and tricks beneficial. Also, please do not forget to leave your insightful comments in the section below.

Frequently Asked Questions (FAQs)

Is the McDelivery PH App unique from the McDonald’s app?

Yes, the McDelivery PH App and the McDonald’s App are separate. The McDelivery PH App allows you to place a meal order and have it delivered. You can redeem offers through the McDonald’s App at McDonald’s restaurants.

Where am I able to use the McDonald’s App? Can I use it in another nation?

In all restaurants and in a few McDonald’s nations, you can utilize the McDonald’s App. The McDonald’s App will track your travels and show you deals from different nations when you enter a new country.

Why does the McDonald’s app need my contact information?

Your contact information allows the company to recognize you as a distinct user. And prevents the establishment of duplicate accounts. Only if you want to during registration will you be able to get information about McDonald’s goods and services through your contact information.

Is it possible to pay using Apple Pay or Google Pay at McDonald’s app?

Yes, they do take both types of payment to guarantee that they are giving their consumers the best possible experience throughout the purchase process.

When will you be charged for the order that you placed?

Not until you have arrived at the restaurant and decided how you would want your food to be collected will they accept money from you. Now that you’ve decided how you want to collect your purchase, they’ll go ahead and charge the card that you specified earlier. They won’t start making your dinner for you until this very moment. After you have paid for your food, the McDonald’s app will display you the number of your collection or the table that you have indicated you are seated at.

Where can I use the McDonald’s App’s offers?

Only in-store redemption at the Front Counter, Take-Out Counter, or Drive-Thru is permitted for offers. See the Terms & Conditions for further information.

How many coupons may I use in a single transaction each day?

Only one offer can be used per purchase in a single day. However, as long as the deals are legitimate and present in your Deals wallet, you can redeem as many as you want each day.

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