Guide to cancel a Venmo Payment and request money back

When you give money to another user using Venmo, the amount is credited to their account balance immediately after it is received. A payment that has already been paid using Venmo cannot be canceled after it has been issued due to the immediate nature of the service. If the person to whom you transferred money inadvertently uses Venmo, you will have to write them a request asking for the amount that you paid them. The one and only exception to this rule are when a payment is made to an address or phone number that is not associated with a Venmo account. In this case, you cancel a Venmo Payment and request money back. So, let’s find out how.

cancel a Venmo Payment

How to cancel a Venmo Payment and request money back?

Case 1: If you paid the wrong person

  • Launch the Venmo mobile app. You are able to seek the money back from the other party even though it is impossible to cancel a payment after it has already been sent to its intended recipient.
  • To send or request a message, use the Send/Request icon located in the lower right corner of the app. This is the blue circle that has a pencil and a dollar symbol drawn inside of it.
  • Look for the individual who received the money that you paid to them in error. You can find a person by beginning to type their name and continuing to do so until you find them in the search results.
  • To contact the individual, choose their name from the list of search results. The screen that reads “Pay or Request” will display.
  • The amount should be entered next to the dollar sign. The sum that you provide here should correspond to the amount that you inadvertently paid to that individual.
  • In the box labeled “What’s it for?” type in your explanation. In a short note that you type, explain that you paid the incorrect person inadvertently. And that you would want the money to be returned as soon as it is possible.
  • If it’s someone you don’t know, you should spend some additional time apologizing for the trouble you’ve caused them.
  • Tap “Request”. Please ensure that the proper amount has been placed into your request, then check it over again.
  • Tap “Confirm Request”. The person’s phone will get a notice from Venmo informing them of the request. You will not be able to examine this transaction in its entirety until they approve your request. To do so, click the menu button, then pick “Incomplete.”

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Things to keep in mind:

  • Even though you might be pressed for time, you should make an effort to show the other person some patience before engaging Venmo assistance. It’s possible that the individual who was unintentionally paid isn’t even near their phone.
  • Your Venmo balance will be increased by the amount that was given to you after the request is processed and approved.
  • Send a reminder. If it’s been more than a day and they haven’t paid you yet, you may send a notice to their phone serving as a gentle reminder of the situation.

Steps to send a reminder:

  • Tap the arrow button, then pick “Incomplete” from the menu.
  • To get a reminder of your request, tap the button that is located just below it.

In the event that your request is denied, Venmo should be contacted. The transaction cannot be canceled by Venmo support. But they will be able to reverse the charge if they obtain consent from both parties involved in the transaction. If you report the problem to Venmo Support, a representative from the company will get in touch with the opposite party to try to address the problem.

Steps to Get Help:

  • Make a tap on it and choose “Get Help” from the menu.
  • Click the “Contact Us” button.
  • Choose how you’d like to communicate with them: “Call Us,” “Chat With Us,” or “Email Us.”
  • Their official website is https://venmo.com.

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Case 2: When you have paid someone who does not have a Venmo account.

  • Launch the Venmo mobile app. You have the option to reverse a transaction if you send money to an email address or phone number that is not connected to a Venmo account. After it has been terminated, the funds will be sent back to the organization that provided the initial grant.
  • To open the menu, choose the icon. This is the icon for the app’s menu. And you can find it in the top left corner of the screen.
  • Choose the “Incomplete” option. You’ll find two tabs here, one for “Requests” and the other for “Payments.”
  • Click the “Payments” tab. You can see the contested payment in this section. Keep in mind that the only way for you to successfully cancel a payment is if the phone number or address in question is not affiliated with any other Venmo user.

Note: Checking it out like this:

You will be able to tell whether or not the phone number or address to whom you paid money belongs to a Venmo user by looking at the email address or phone number that appears at the very top of the payment in question. In addition to that, there will be a button that reads “Cancel.”

  • The person’s name will show on the screen if the address or phone number is linked to a Venmo account.
  • See the section under “If You Paid the Wrong Person” if this is not the person who was supposed to receive your payment.
  • Select “Cancel” located just underneath the payment.
  • The entry will be deleted from the list. And credit will be sent back to the card or account from which it was originally received. The money will show up in the account that was initially used for financing within one business day.

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Conclusion: So, this is how you can cancel a Venmo Payment and request money back in the case that you’ve sent it to the wrong person or to the wrong account. The process is really straightforward. And if you adhere to all of the instructions exactly, you should be able to do it in a very short amount of time. That wraps up our end of the conversation. If you like the information that our guide provides, we would much appreciate it if you would share any pertinent feedback with us in the space provided below. In addition, if you have any questions or concerns about the aforementioned topic, feel free to leave them in the comments section below. It would be our absolute pleasure to be of service to you.

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