Guide to cancel your GrubHub Order and Get a Complete Refund

By using apps such as Grubhub, it is possible to place a takeaway order from any of the dozens of nearby restaurants in an extremely short amount of time. On the other hand, there are situations when you have to move so rapidly that you place an order accidentally or incorrectly. Therefore, in situations like these, you can cancel your GrubHub order and get a complete refund.

cancel your GrubHub Order

You are able to cancel orders placed using the Grubhub app for whatever reason you want. It is important that you be aware that there is a time restriction, and that canceling your transaction will not immediately earn you a refund. The following is a walkthrough of how to cancel your Grubhub order and subsequently get a refund.

Things to keep in mind before you cancel your order:

  • You can cancel orders on Grubhub by using the app’s Orders option; however, you will be required to talk with an agent in order to do so.
  • When you cancel your Grubhub order, it does not automatically imply that you will get a refund.
  • If the restaurant has already sent your Grubhub order, it is possible that you will not be able to cancel it.

A word of advice: These exact instructions are also applicable on the Seamless app, which is managed by Grubhub.

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What is the procedure to cancel your GrubHub order placed by mistake?

When you place an order using the Grubhub app, the purchase will be reflected in the “Orders” section of the app’s main screen. You will need to go there in order to have a conversation with a Grubhub representative in order to cancel it.

  • Launch the Grubhub app on your mobile device and choose Orders from the toolbar located at the bottom of the screen.
  • The information on your current order should be shown at the very top of this page. Tap it.
  • Select Cancel order from the drop-down menu of available choices that display when you tap the Help button located in the upper-right corner of the screen.
  • Tap the “Chat with Us” button after providing an explanation for your cancellation.
  • A chat window will open, and a member of Grubhub’s customer service team will be connected to you at this time. Give them the opportunity to look over your order, and they will let you know whether or not it is possible to cancel it.

Note: A representative of Grubhub’s customer service will do their best to assist you in canceling your order; however, if the restaurant has already prepared and dispatched your order, it is likely too late for Grubhub to be able to cancel it. In the event that you are still set on canceling, you need to give the restaurant a call and discuss the matter with them personally.

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How can I get a full refund for my canceled order on Grubhub?

  • If you cancel your order on Grubhub in a timely manner, the customer service representative with whom you speak should be able to immediately process your refund. If this is not the case, you will need to speak with a Grubhub official directly.
  • Calling Grubhub at the following number: 1-877-585-7878 is an option. You should ultimately be able to talk with a real person who can assist you in getting a refund, even if it may take some time before you are able to do so. You also can talk with an agent online by going to the Orders menu, selecting the order that you had a problem with, and then hitting the Help button in the top-right corner of the screen.
  • Please take note that the phone number to contact Seamless is 1-877-951-2500.
  • Also, please be advised that refunds are not automatically issued, and even if you do get one, the processing time for it might take up to five business days.
  • And if nothing works, then you can contact them on their official website at

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So, this is how you can cancel your GrubHub order if you made it by mistake and get a full refund. The process is really straightforward, and if you adhere to all of the instructions exactly, you should be able to do it in a very short amount of time. That wraps up our end of the conversation. If you like the information that our guide provides, we would much appreciate it if you would share any pertinent feedback with us in the space provided below. In addition, if you have any questions or concerns about the aforementioned topic, feel free to leave them in the comments section below. It would be our absolute pleasure to be of service to you.

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